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Vestor Logic

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Have You Forgotten About Email?

September 29, 2010 by Jessica Ziegler

We’ve all gotten pretty excited about social media, business spending on social media is set to reach over 2 billion dollars in 2011.  We’ve got our Twitter accounts and our Facebook pages, maybe you’ve even tested the waters on location-based services. Hopefully you are being thoughtful: executing on or at least developing, a solid social media strategy.  In the flurry of social excitement, have you forgotten about email marketing? Newsletters? Spreading your message and promoting your events to your hard won list of subscribers? Building upon that subscriber list? Asking for the email address?

I know, I know, social media is your new girlfriend. And she is fun and exciting, there’s no doubt. Everyone loves her… I’m going to stop this metaphor right here before it descends into disturbing wife/sister jokes.

But email. Trusty email. No, it’s not perfect, but it is super direct. You have a better chance of seeing a subject line in your inbox than any one of the bazillion tweets that flitter by each hour.
Email remains one of the most direct ways to reach your customers. And while everyone is busy ogling their new social media followers, isn’t this the best time to take a look at that under-utilized email list? Maybe there’s a bit less competition in your customer’s inbox now than there was six or twelve months ago.

This isn’t about making a choice; I’m going to insist that you keep moving forward with your social media strategy. But, take a moment to figure out where email can fit in with what you’re doing today, how you can tie the two together and let them support each other.

No-brainers:
-          Promote your Twitter and Facebook accounts on any email you send out.
-          Add an email sign-up form to your Facebook fan page.
-          Tweet links to your newsletter sign up.
-          Tweet or Facebook links to some of your best newsletter content (with sign up link, of course)
-          Create newsletter content that links back to your Facebook page or Twitter acct.

These are just off the top of my head. What else could you be doing or are you doing to tie these two marketing strategies together?

Filed Under: Email Marketing, Featured Tagged With: email and social media, email marketing, email signup form

The Day I Knew Marketing Was For Me

September 22, 2010 by Jessica Ziegler

Years ago, I worked at an internet company as the Creative Manager. Initially this company was pretty content focused, (hey it was 2000!) but eventually we hired a CEO who was a marketing genius, had years of proven experience and knew what he was doing. Many of us transitioned from content producers into the newly created marketing department. Until that point we didn’t even have a marketing department.

This transformation was fine with me, I’d always loved the idea of marketing and advertising, the creativity, the teamwork, the problem solving, and according to Mad Men, the gin-soaked lunches. The only problem was I didn’t have any actual training or education in marketing. I felt I had an innate sense of what might work or inspire people to action, my creative background helped me create visual representations of these ideas, but really I was guessing. Could I actually do this job?

One day, as we were preparing to move offices, I came across a box of old mouse pads* featuring our old logo and design scheme. I didn’t really want to throw them away, but they were old and everyone already had perfectly good mouse pads. So I typed up of few sentences of what I considered to be a mock-ad email touting the glory and value of owning one of these “vintage, pieces of X company history” ending with the obvious “hurry, supply limited!”.

I fired it off to the coworkers around me, expecting to hear a few snorts. Within seconds my coworkers were popping up, literally running over to the box to grab handfuls of these old mouse pads. I watched in stunned silence. Wow! I couldn’t believe my email had had that sort of effect, people jumping out of their seats, following my directive. I was moving mouse pads, and quick. That was the moment I realized the power of marketing and a halfway decent spin campaign. I was hooked.

Granted, that was an easy one: targeted market, engaged audience, free product, immediate gratification. I’ve spent the 8-9 years since that day learning how to deliver a message to the trickier marks.

Today I am immersed, not only in my work but also in passive exposure. Monitoring marketing trends and social media is part of my job, but it’s hard to remember a time when I went hours without being exposed to marketing input and opinions. I personally love it, it feels like a rapid fire tennis match of ideas and creativity. I know many find it overwhelming, but I’m in there looking for ideas, analyzing what I see and hear, plotting ways to twist and transform this input for the benefit of our clients. That makes it fun for me, and amazing. The conversations we can have with people we never would have met 10 years ago. The instantaneous reach we now have.

May I humbly suggest taking a moment to be amazed, at how far we’ve come in such a short period, how these tools allow us to precisely target a message or campaign and monitor the results. Are you amazed?

* Youth of America! Once upon a time we had to use a thing called a “mouse” to move our cursor around a computer screen. They had to be plugged in, with a cord. They only really worked if used on top of a small, foamy pad, usually besmirched with a logo or bad advertising. They were dark times.

Filed Under: Featured, Social Media Tagged With: marketing

Micromanaging at a Social Level

September 16, 2010 by Jessica Ziegler

Yesterday Valerie Bauerlein at the WSJ.com posted this article about Gatorade’s social media listening and engagement efforts. According to the article, Gatorade is attempting to regain market share it has lost in recent years to products such as Coca-Cola Co’s Powerade. One way they are attempting to gain a foothold with their customers is in the social landscape, utilizing Twitter and Facebook as well as other social media platforms.

Interestingly, Gatorade is owned by Pepsi Co. who gained tons of press and social media credibility with their Pepsi Refresh Project which launched during the 2010 Super Bowl. Clearly Pepsi Co. learned some important lessons about the value and reach of social media, so much so that they are willing to fund a social media team whose sole purpose is to support a single product within their family of products. They see the importance of individual brands, and the importance of treating them differently. They even go so far as to state that this approach may act as a model for other brands within the Pepsi Co. family.

It makes perfect sense. Different marketing for different products; therefore, different social strategies for different products. Think of it this way; there is a reason that Johnson & Johnson doesn’t try to feature Tylenol, Splenda and Visine in one TV spot.

How does this relate to your business? Do you have different brands that should perhaps be monitored and promoted as single entities as opposed to pieces of a whole? Would it be easier for you? Better question: Would it be easier for your customers? If it’s easier for your customers, doesn’t that automatically make it better for your business?

Update: This year Pepsi will be back during the Super Bowl sponsoring a user-generated advertising contest featuring Doritis and Pepsi Max. The the top finalists’ spots will run during the Super Bowl.

Filed Under: Case Studies, Facebook, Featured, Listening, Social Media, Twitter Tagged With: gatorade social media, social engagement, social media listening

Social Media and REAL Crisis Management

September 14, 2010 by Jessica Ziegler

twitter in a crisisLast week there was a massive, multi-day fire that began in Four Mile Canyon just to the west of downtown Boulder, CO. It started around 10:30 am on Labor Day and due to high, erratic winds that day it grew quickly. I live about an hour southeast of Boulder and could see the gigantic, fast-moving plumes of smoke from my back deck.

People live up in that area. Over 3500 residents were evacuated. By the time the fire was finally contained several days later, over 166 homes were lost. Thankfully no lives were lost.

From where I sat it took a while to get any of that information. The TV station websites were on it pretty quickly, but it was bare bones info, a few sentences. The newspaper sites had nothing until much later.

Enter Twitter. Immediately the hashtag #boulderfire was pumping out up-to-the-minute information and photos. The Twitter community in Boulder immediately rallied and began putting residents in contact with people who could help. They kept the information flowing in a constant stream.

By the next day local businesses  began using twitter to offer goods and services to residents displaced by the fire: offers of meals, places to temporarily house pets, hotel rooms. Soon messages of encouragement and thanks to the local firefighters and police began appearing.

There was no promotional benefit to any of this. This was pure community outreach. Neighbors helping each other.

Wrapped up in our daily business lives it can be easy to forget how social media tools are perfectly designed for crisis management, to do good in completely non-commercial ways. Intellectually we know it’s all about “connecting” and engaging in the conversation, but sometimes events occur that shine a light directly on what that really means. It means more, a lot more.

You can follow the #boulderfire and #fourmilecanyon hashtags for the latest information or drop by the Downtown Boulder page on Facebook.  They are doing a great job of keeping their community updated.

Filed Under: Case Studies, Featured, Social Media, Twitter Tagged With: boulder fire, Social Media, Twitter

Will Groupon Kill Gramma? Social Discounters and Small Business

September 8, 2010 by Jessica Ziegler

Today I noticed a website that had enabled a social discount promotion (think Groupon, LivingSocial, Yolodeals, etc.)  directly on its own website. An interesting switch, where the retailer owns the deal, eliminating the middle man and their take.

Social discount sites offer a product or service at a deep discount if enough people buy into the deal. A typical deal would be to allow consumers to pay $15 for $30 in food and beverages at a specific restaurant. It’s a pretty good deal for consumers if they are certain they will use the deal.
I LOVE these deals, I have several queued up in my inbox as I write this. But I worry.

Last week I had the opportunity to talk with a small tour company operator who had offered one of these social discount promotions. He said that they had no idea what to expect, but managed to sell over 1000 of their tours during their day-long promotion. This is a LOT for a small, local business, especially when you look at the numbers. They discounted their tour by 50% PLUS the discounter took another not-insignificant percentage of the discounted price. These promotions can be a great way to gain exposure for your business, especially since most of these sites are local-facing, BUT the deal can be a financial killer.

With deals such as this, the business owner is counting on a certain percentage of people not redeeming the deal, aka “breakage”. This particular business owner is looking at about 80% redemption. That is HIGH.  In the end they will most likely lose money on this promotion, and only time will tell if they make it back in increased business at  full price.

Businesses need to take a close look at their price point and costs before committing to this sort of promotion. Giving away $20 in food and drink to get $10 up-front cash-in-hand can work well, and consumers are more likely to blow off something they only paid $15 for if it’s inconvenient to redeem. If you’re giving away $75 of a $100 item to get $25 cash-in-hand, that might not work out as well AND your breakage is bound to be lower because the consumer would be out $50.

Even large retailers are getting in on the action. The now famous $25 for $50 to spend at The Gap Groupon from August resulted in $11 million in sales on Groupon during the one day promotion. The Gap has yet to figure out what the promotion will mean for their bottom line, but I anticipate a LOT of Gap products under the trees this year.

The question is, how long before businesses start getting killed and back away from these promotions? Or at least start to back away from paying the middle man to run the promotion? Where is the line between paying for exposure and taking a hit? What is the cost difference between running an ad with a coupon, with zero guaranteed revenue and running a social promotion with guaranteed revenue but higher per-customer costs?

I’d LOVE to hear from anyone else who has sponsored a social discount promotion, how have they worked out for you?

Filed Under: Featured, Social Media Tagged With: groupon, living social, social discount, The Gap, yolodeals

Vestor Logic Screen Cast: How to Add a Custom Landing Tab to a Facebook Fan Page

September 2, 2010 by Jessica Ziegler

In today’s quick screen cast I’ll show you how to add a custom landing tab to your Facebook fan page.

Additional Note: Sometimes Facebook will automatically add your FMBL as a tab. If you are NOT seeing your fbml as a tab or as an option in when you click the plus sign, go to edit page > scroll to your fbml > under the fbml title click “Application Settings” > make sure the tab is set to “added”.

Stay tuned for more screen casts for Facebook and Twitter. Please comment below, we’d love to hear your thoughts and suggestions for what you’d like to see!

Related screen casts:

  • Vestor Logic Screen Cast: How to Create a Facebook Fan Page
  • Vestor Logic Screen Cast: Intro to FBML for Facebook
Filed Under: Facebook, Featured, Social Media Tagged With: create a custom landing tab, Facebook, facebook how to

Vestor Logic Screen Cast: Intro to FBML for Facebook

August 30, 2010 by Jessica Ziegler

Today’s quick screen cast will discuss FBML and how to use it to create a custom Facebook fan page for your business.

Additional Note: Sometimes Facebook will automatically add your FMBL as a tab. If you are NOT seeing your fbml as a tab or as an option in when you click the plus sign, go to edit page > scroll to your fbml > under the fbml title click “Application Settings” > make sure the tab is set to “added”.

Stay tuned for more screen casts for Facebook and Twitter. Please comment below, we’d love to hear your thoughts and suggestions for what you’d like to see!

Related screen casts:

  • Vestor Logic Screen Cast: How to Create a Facebook Fan Page
  • Vestor Logic Screen Cast: How to Add a Custom Landing Tab to a Facebook Fan Page
  • Vestor Logic Screen Cast: How to Add and Admin to Your Facebook Fan Page
Filed Under: Facebook, Featured, Social Media Tagged With: custom facebook fan page, using fbml

Vestor Logic Screen Cast: How to Create a Facebook Fan Page

August 27, 2010 by Jessica Ziegler

In this brief screen cast I’ll cover what you need to create your own Facebook fan page for your business.

Additional Note: If you want to create a test page to experiment with building your own fan page, when you are done you can delete the page by going to the page you created>edit page>delete page (link in sub nav near the thumbnail)

Stay tuned for more screen casts for Facebook and Twitter. Please comment below, we’d love to hear your thoughts and suggestions for what you’d like to see!

Filed Under: Facebook, Featured, Social Media Tagged With: create a facebook fan page, facebook fan page, how to

Getting More Out of Twitter

August 18, 2010 by Jessica Ziegler

While in the process of writing the new Twitter training lab documentation (coming soon!), I’ve been playing around with some of the more advanced components of Twitter. Here are a few of my favorites:

Twitter Advanced Search

This easy-to-use web based form allows you to really hone your search. You can search within specific date ranges, search tweets by or references to specific people, search retweets, etc. One interesting feature is the ability to filter by location. This piece is bound to grow more powerful as users see the value in geo-targeting themselves and their tweets, and as location-based services like Gowala and Foursquare continue to gain traction.

One of my favorite features is the ability to filter based on “attitude”, tweets that use smiley faces, frowns or question marks. This is nowhere near as thorough a view as offered by products like Consumer Base that really study and interpret the language of tweets, but it’s a pretty decent tools for the average user.

If you prefer to write your search queries yourself in the twitter search box, the Twitter Advanced Search Operators are for you. These operators reflect the same filters as the advanced search interface, but without all that annoying ease-of-use. If you write queries regularly, this may actually be faster for you. It’s syntax-tic! Moving on…

Search Widget
I love this one. Use the interface to define your search query, title and caption, test it right there, then finish and grab code. Voila! You can a display a custom stream of tweets related to whatever you choose right on your page or blog.

For example, say you run a blog called SchnauzersRock.com, because you love Schnauzers. (No, I don’t love Schnauzers, we’re talking about YOU). You could search for Schnauzers, love, I love Schnauzers. Then add a title and caption and…

Twitter widget

Paste the code right on your site for non-stop Schnauzer love.

Or course these tools offer compelling listening tools for your business, even if it is not Schnauzer-related. Use advanced search to find people worth following, use the search widget to create a real time view into conversations that are, and aren’t, happening around your industry right now and share with your readers.

How are you using these tools to gain insight into your business?

Filed Under: Featured, Social Media, Twitter Tagged With: search, Twitter, Twitter Search

Helping vs. Selling

August 12, 2010 by Jessica Ziegler

Last week while reading The Key to Social Media Success is Just 2 Letters, by Jay Baer, I was struck by his notion of helping vs. selling. His basic concept is that by giving, developing those initially trust-based relationships through sharing and being helpful, clients will come to you when they move beyond DIY mode. This makes a lot of sense to me because I am not a sales person. At all. It takes a very specific skill-set to walk into a room and walk out with a signed contract, and I don’t have it.

However, I am a helper (some might say enabler; tomato, tomahto). It’s easy to forget about these opportunities to help in the midst of maintaining clients, creating proposals and day to day business tasks.

Jay refers to several good examples of companies creating something helpful that leads not directly to sales, but indirectly. Nationwide Insurance’s iPhone app for on-site accident reporting, Geek Squad’s YouTube channel, I won’t go through all the details here since he’s already done such a beautiful job in the article (you can read it here). They position themselves to become your go-to in those instances where you need that next level of help.

He recommends doing a “helpfulness audit” of your company. So we did. We realized that in the process of creating our new Training Lab series (currently in development) there were several opportunities to create screencasts of some of the core elements involved in setting up various social media initiatives.

Currently I am deep into developing our Facebook Training Lab. Some of our clients already use Facebook on a personal level, but there are many out there who don’t, and even more who don’t use it for business. As I began outlining the structure of the Facebook Training Lab, I immediately identified four topics about which we could create free screencasts. These topics may seem simple to some, for others these will be akin to a foreign language. They represent the core building blocks for creating a Facebook “fan” page. Here is my list so far:

  • How to create a Facebook Page for your business
  • Intro to fbml for Facebook
  • Creating a custom landing page for your Facebook Page
  • Adding admins to your Facebook Page

By offering these out to the world, we can help people create their own Facebook Page (for the uninitiated, “pages” are for businesses, brands and interests, “profiles” are for individuals). If they stumble or want to go to the next level, we’ll be there. By opening the door we open the conversation.

Now it’s your turn. Consider doing a about a helpfulness audit. How do you rate? Where could you and your company be more helpful in your space?

We’d love to hear about your progress, and will keep you up to date on ours.

Filed Under: Featured, Social Media Tagged With: facebook training, intro to fbml, key to social media success
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